Cancellation & Refund Policy

We want you to be happy with PlanLex. This policy explains how cancellations and refunds work for both one-time purchases and subscriptions.

One-time purchases (Starter)

• If you are not satisfied, you may request a refund within 7 days of purchase, provided the wedding dashboard has not been substantially used (e.g. no significant data added, no team members invited).
• Approved refunds are returned to your original payment method within 5–10 business days.

Subscriptions (Pro, Agency)

• You can cancel your subscription at any time from your account or by contacting support.
• On cancellation, your plan stays active until the end of the current billing period — you keep access to what you've paid for.
• We do not provide prorated refunds for partial billing periods once a period has started.
• If you were charged in error or experienced a genuine service failure, contact us within 7 daysand we'll make it right.

How to request a cancellation or refund

Email shahidnavalgund8@gmail.com or WhatsApp +91 99860 13712 with your account email and order details. We respond within one business day.

Non-refundable cases

• Requests made after the 7-day window for one-time purchases.
• Accounts terminated for violating our Terms of Service.
• Change of mind after substantial use of the platform.

Payments are processed by Razorpay. Refunds, when approved, are issued to the original payment method.